“We call this a hub and spoke model,” said Dr. Carly McCord '13, director of clinical services for the TCC. Clients typically drive to a site near their home, usually a city building with donated, private office space that includes a phone and television monitor with a high-definition videoconference unit. In these safe environments, clients talk with their assigned counselors via video conference call.
“Every time they come in, we record levels of distress and any recent problems," explained Dr. Timothy Elliott, executive director of the TCC and university distinguished professor in the Department of Educational Psychology. "We also have routine intervals in which we go back and perform assessments on the patient’s mental health and quality of life." Concerns addressed in the counseling sessions include depression, anxiety, bipolar disorder, post-traumatic stress disorder, alcohol and substance abuse, anger management, and grief and family dysfunction. The TCC also offers couples counseling, family counseling, a meditation group and a smoking cessation class.
In a typical day, students will review their taped sessions, meet with supervisors and take notes. But they also facilitate extra support for patients, such as calling case workers at the mental health authority to give updates on their clients, requesting welfare checks or consulting physicians about a client's medications. “We’re part social worker, part psychologist,” McCord said.
By the Numbers
Dr. Carly McCord is the director of clinical services for Texas A&M’s Telehealth Counseling Clinic.
Since 2009, the clinic has provided more than 9,000 counseling hours and served more than 900 clients ages 13 and up who may not have otherwise received treatment, as 65 percent of TCC clients are uninsured. More than $1 million in services have been rendered free of charge, while the TCC has also contributed to the education and training of more than 50 doctoral students.
“We help our clients troubleshoot and problem-solve whatever they’re facing by developing effective coping skills, setting boundaries and mastering self-regulation,” said Elliott. “You don’t so much teach as much as you walk shoulder-to-shoulder with them. There is something so therapeutic about knowing that you have someone safe to talk to.”
The effects of the TCC services are staggering: Individuals have re-entered the workforce, stopped inappropriately using emergency services, repaired broken relationships, improved self-esteem, stayed out of the prison system and gone on to make positive impacts in their communities. County mental health and emergency service budgets are also positively impacted by the provision of this prevention service.
“The difference between a person coming in for their first counseling session compared to a few weeks later is like night and day,” said Webber, who also works at the Madisonville center as an office manager. “I’ve seen clients visit the center looking severely depressed, and then after a month of services, look entirely different: It seems like they’re smiling more and have a kind word to say. It’s like they can finally see a light at the end of the tunnel. They have hope.”
You can support the Telehealth Counseling Clinic with a gift of $25 or more online at give.am/TCC. To make an endowed gift of $25,000 or more, payable over a five-year period, that will support the clinic’s efforts in perpetuity, please contact either Jody Ford ’99 (below) with the College of Education and Human Development at (979) 847-8655 or firstname.lastname@example.org or Karen Slater ’88 with the School of Public Health at email@example.com or (979) 436-9108.